The purpose of this document is to provide Convergence Networks Technical Support personnel with specific direction on how you would like to be contacted in the event of a critical event, Convergence will contact the listed individuals in the order provided. Once Convergence has reached a contact, Convergence will not continue following the emergency contact procedure unless specified by the client. This individual will receive any further updates, along with anyone else that contact says should be updated.
If the issue cannot be resolved remotely, Convergence will provide an update with this information and will work with an onsite contact to resolve the issue. In the event that an Convergence technician needs to be dispatched, a technician will depart for the location as soon as they have determined the issue requires onsite access for resolution.
